Potential issues when connecting to Jira

There are a few reasons why Microsoft Teams Jira bot cannot reach your server or data center Jira instance:

  • There are network issues. For instance, your internal (accessed from the corporate network or VPN) domain is different to the one used to access Jira from the Internet. You need to enter the internet accessible URL when you register your Jira tenant. Or firewall restrictions - please allow access to your Jira from *.moveworkforward.net.

  • The App Link in Jira was deleted after the registration, which invalidated the keys used to access and encrypt communication with the Bot. You need to register the Jira tenant again.

  • Your Jira does not have the latest version of the Microsoft Teams Jira Connector App. Please update to the latest version.

  • The Microsoft Teams user who tries to access the Jira was not mapped to the corresponding Jira user, as a result, the Microsoft Teams bot does not have all the required information to access Jira on behalf of the user.

  • There was an error on the Bot side, please retry the operation or contact the Move Work Forward support team.

If you need help to triage the issue, please do contact the support team.