This guide covers how to address network restrictions by using Static IP Proxy addresses which can be whitelisted. This works for both Azure DevOps Cloud & On-Premises.
Enable Static IP Addresses
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From the Global configuration page, go to the Settings tab.
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Select the option to enable Use Static IP Proxy, then select Save:
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The following three static IP addresses will populate:
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Whitelist all three static IP addresses within your network settings to ensure full connectivity.
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54.158.62.162 -
13.248.153.239 -
99.83.197.230
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Additional information regarding static IP Addresses:
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The IP addresses are hosted on AWS US-East-1 servers.
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All traffic uses HTTPS, on port 443.
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They point to the Move Work Forward backend, facilitating the connection between Azure DevOps and Jira.
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There are no particular hostnames associated with Move Work Forward, other than what's generated by AWS automatically.
If access issues persist?
You may need to enable IP Conditional Access policy validation for the Azure DevOps organisation. To do this:
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Go to the Azure DevOps Organization Settings.
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Select Policies under the Security section.
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Under Security policies, select the toggle to Enable IP Conditional Access policy validation.
If you encounter any issues, please feel free to reach out to support@moveworkforward.com for assistance.
Updated: August, 2026