How to resolve Jira and Microsoft Teams connection issues?
There is a list of potential reasons why the Microsoft Teams Jira bot cannot reach your server or Data Centre Jira instance.
There are network issues
For instance, your internal domain (used via corporate network or VPN) differs from the one used to access Jira over the Internet. This can cause connectivity issues between Jira and Microsoft Teams.
Resolution
Ensure you enter the internet-accessible Jira URL when registering your Jira tenant.
If you have firewall restrictions, please allow access to your Jira from *.moveworkforward.net (https://tenant.moveworkforward.net)
App link in Jira was deleted
The App Link in Jira was deleted after registration. This invalidates the keys used to authenticate and encrypt communication between Jira and the bot.
Resolution
You need to register the Jira tenant again.
Using the old version of the app
Your Jira instance is running an outdated version of the Microsoft Teams Connector app.
Resolution
Please update to the latest version of the Microsoft Teams Jira Connector app.
Microsoft Teams and Jira accounts are not connected
The Microsoft Teams user is not mapped to a corresponding Jira user. As a result, the bot lacks the necessary permissions to access Jira on the user's behalf.
Resolution
Follow this guide to connect your Microsoft Teams and Jira personal accounts.
Error on the Bot side
The integration bot, which serves as the intermediary between Jira and Microsoft Teams, encounters an error while attempting to perform a task or retrieve information from one of the platforms.
Resolution
Please retry the operation and if the issue persists, contact the Move Work Forward support team.
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