How to Set Up Project Notifications in Microsoft Teams (for Project Admins)

Project notifications let you send automated Jira updates to a specific Microsoft Teams channel based on events relevant to your project. These settings are accessible to Project Administrators.

Why Use Project Notifications?

Keep your project team informed in real-time.
Send updates to dedicated project channels.
Filter by status, priority, or assignee for fine-grained control.

Prerequisites

You must be a Project Administrator.
The Move Work Forward with Jira app must be installed in the relevant Microsoft Teams channel.

Showcase: Project-Level Notification Card

When a bug is created in Project XYZ, a card is sent to #xyz-dev, including:

Issue summary
Reporter
Priority
Quick-action buttons

Step-by-Step: Set Up Project Notifications

1. Open Project Settings

Navigate to your Jira project.
Click on Project Settings > Apps > Microsoft Teams.

2. Create a Notification Rule

Click the Create new notification button.
Configure the following parameters and click Save:

Parameter	Description
Events	Choose from predefined Jira events (e.g., Issue Created, Comment Added).
Issue transitioned to	Trigger notifications when issues move to specific statuses.
Use JQL / Jira Filter	Filter by custom JQL queries or saved filters.
Ignore internal comments	Skip Jira Service Management internal notes.
Issue types, issue priorities, reporters, assignees, watchers, actors, labels	Further refine the scope.
Custom field filters	Narrow the rule using any custom field.
Message configuration	Choose how the message content is displayed, including which Jira fields (e.g., summary, description, status) appear in the Teams card.
Configuration information	Provide a clear rule name for future reference.
Destination	this parameter defines the delivery channels where notifications will be sent. Here you can choose between 2 options: 2-way integration (Use Microsoft Teams bot) which enables you to select Microsoft Teams channels straight from Jira and to interact with Jira issues from notification cards; Move Work Forward with Jira app should be added to the selected team, otherwise, the notifications will not arrive. The step-by-step guide is here: How to add Jira bot to the Microsoft Teams channel?. 1-way integration (Do not use Microsoft Teams Bot) doesn’t allow interaction with Jira issues from Microsoft Teams; to receive notifications you have to generate a webhook URL for a particular Microsoft Teams channel. How to create webhook URL with Workflows app? Learn more about the functionality differences here.

Tips

Set different rules per issue type (e.g., Bug vs Task).
Use labels to target specific initiatives (e.g., "Sprint1").
Combine with personal notifications for targeted alerts.

22 Jun 2025