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Common Use Cases for Model Viewer for Jira

This guide outlines common ways teams use CAD Model Viewer for Jira to bring engineering context directly into issue tracking, improving collaboration between technical and non-technical stakeholders.

1. Bug Tracking with CAD Context

Overview
When defects are identified in manufactured parts, teams can attach relevant 3D models directly to Jira issues so the model becomes part of the investigation.

How it helps

  • Engineers can visually inspect the exact component in question

  • Reduces ambiguity from written descriptions or screenshots

  • Improves speed and accuracy of root cause analysis

Example workflow

  1. QA logs a defect in Jira

  2. CAD model of the affected part is attached to the issue

  3. Engineers open the model directly in Jira to inspect geometry, tolerances, or design intent

  4. Findings are documented in the same issue

2. Cross-Team Visibility for Non-Engineers

Overview
Enable product managers, QA, operations, and support teams to view 3D models and 2D drawings directly in Jira without requiring CAD software or licenses.

How it helps

  • Removes dependency on specialized engineering tools

  • Improves shared understanding of technical issues

  • Makes Jira a single source of truth for product context

Example use cases

  • Product teams reviewing feature feasibility

  • Operations teams validating manufacturing constraints

  • Support teams investigating customer-reported issues

3. QA Review with Model References

Overview
QA teams can attach 3D models and 2D drawings to inspection-related issues and use them as a reference during validation.

How it helps

  • Ensures QA is aligned with engineering intent

  • Allows inspection against precise geometry

  • Reduces miscommunication during defect reporting

Key capabilities

  • Zoom into specific model regions

  • Measure dimensions directly

  • Inspect cross-sections for deeper analysis

4. Engineering Change Requests (ECRs)

Overview
Support structured comparison between existing and proposed designs by attaching multiple CAD model versions to a single Jira issue.

How it helps

  • Makes design changes transparent and reviewable

  • Supports approval workflows with visual context

  • Reduces risk of approving incorrect revisions

Example workflow

  1. Current CAD model is attached to the issue

  2. Proposed updated model is added alongside it

  3. Approvers compare versions directly within Jira

  4. Decision and comments are recorded in the issue

5. Supplier and Vendor Communication

Overview
Use Jira issues as a collaboration hub for external suppliers by sharing exact 3D models tied to requirements or manufacturing discussions.

How it helps

  • Eliminates confusion from emailed files or outdated versions

  • Ensures all parties reference the same design

  • Improves traceability of decisions and changes

Example use cases

  • Sharing part specifications with manufacturers

  • Clarifying tolerances or material requirements

  • Resolving supplier questions during production

Getting Started Tips

  • Always attach the latest approved CAD revision to issues

  • Use clear issue summaries to describe what part of the model is relevant

  • Combine CAD models with screenshots or annotations for clarity when needed

  • Encourage teams to review models directly inside Jira instead of exporting files

By embedding CAD visualization directly into Jira issues, teams can move from static descriptions to interactive, context-rich engineering collaboration across the entire product lifecycle.

Related CAD Products

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