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Personal notifications

Personal notifications to a 1-on-1 chat in Microsoft Teams about Jira issues updates enhance your ability to stay connected with Jira-related work and collaborate efficiently with colleagues. This real-time information keeps you informed about updates that are relevant to you.

To use this functionality your Jira admin needs to set up this integration before: Get started guide for Jira administrator

Accounts connection

To be able to receive personal notifications and make changes to Jira issues in Teams you have to connect your Jira and Microsoft Teams accounts:

  1. Open 1-on-1 chat with our Microsoft Teams bot (Move Work Forward with Jira):

    1. Go to Microsoft Teams.

    2. Find our companion app Move Work Forward with Jira in Apps section or follow the link.

    3. Click on Add to set up a 1-1 chat with our bot.

  2. Type connect command in the 1-on-1 chat with the bot.

  3. On the card you received click on Connect.

  4. You will be redirected to your Jira instance where you need to click the Connect accounts button.

  5. Once the steps above are completed, your Microsoft Teams and Jira accounts will be connected automatically. When this is done the card below should update to the confirmation one.

Personal notification configurations

Once your Jira and Microsoft Teams accounts have been connected you are ready to proceed with notifications set-up.

To set up personal notifications sent to the 1-on-1 chat with the bot you have to create a notification rule which allows you to configure specific conditions or triggers for receiving notifications.

To set up personal notifications sent to a 1-on-1 chat in Microsoft Teams:

1. Click on your user avatar and pick Microsoft Teams in the menu.

  1. Click on Create.

  2. Create notification rule with specified filters and Microsoft Teams channel (see the table below).

  3. Click on Save and receive a confirmation message to the Microsoft Teams channel.

Below you can find a short definition of each parameter you can specify:



Notify me when

select your relation to the Jira issues you want to be notified about.


the event or action that will trigger the notification; it allows you to select from a list of predefined events.

Issue transitioned to

the status to trigger notifications: when an issue transitions to this status in Jira, a notification is sent to the connected Microsoft Teams channel. For example, you can set up notifications when an issue transitions to "In Progress."

Select project

Jira project(s) for which the notification rule applies; notifications will only be triggered for events occurring within the selected project(s).

Select issue types

specify the types of issues (e.g., bug, task, story) for which you want to receive notifications.

Select issue priorities

filter notifications based on issue priorities (e.g., high, medium, low).

Enter labels

The way labels should be treated

set up notifications to be triggered when issues with specific labels are updated or transitioned. Also, specify how labels are treated in notifications. You can define whether notifications should trigger when any of the specified labels are present, or all of them are present.

Custom fields filters

in this section filter notifications based on the values in custom fields.

Configure the notification card content

define what information should be included in the notification card in Microsoft Teams, choose which Jira fields (e.g., issue summary, status, description) are displayed in the notification card to provide context and details about the issue.

Name of the notification

a name for the notification rule for easy reference and identification.

Actions on the Jira issue from the notification card

Our integration provides the ability to take immediate actions on the Jira issue to ensure effective collaboration in Microsoft Teams, such as:

  • assign the Jira issue to themselves;

  • leave comments;

  • log time;

  • change the issue status.

All you need is to click on the action you need on the notification card and make the updates you need.

Notifications to the Microsoft Teams channels

Sharing Jira issues in Teams

Jira issue discussion channel

Jira tab in Microsoft teams


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