Links are not being detected in the panel
Likely cause: The URL format is not supported, or the link is inside a code block.
Steps to resolve:
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Ensure the URL is a supported GitHub link type - check the Supported Link Types table.
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Links inside Jira
code blocksare not scanned. Move the URL to plain text in the description or a comment. -
Check that the URL is not truncated or malformed when pasted.
The "Connect to GitHub" banner appears for a public repository link
Likely cause: A transient GitHub API error, rate limit, or an unsupported URL format.
Steps to resolve:
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Close and reopen the panel to trigger a fresh data fetch.
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Check the GitHub Status page for any active API incidents.
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If the issue persists with a valid URL and GitHub is healthy, contact support - see Help & Support.
Private repository links are not rendering
Likely cause: The GitHub App is not connected in Jira, or the app does not have access to the relevant repository.
Steps to resolve:
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Go to Jira Settings then Apps then GitHub Links then GitHub Configuration.
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Confirm the page shows a Connected status for the correct organisation.
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If connected but still failing, check the GitHub App installation on GitHub (under Settings / Applications on your organisation) and confirm the repository is included under the installed repositories - not filtered out in "Selected repositories" mode.
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